Technical Chat Support Agent

Job Posted: 04.05.2021 23:30:58

At Aesthetic Record we are looking for a technical chat support agent to work with our team! We are looking for someone to join Aesthetic Record who is looking for a long term position and who wants to grow with our company!
We have a very busy chat platform where our prospects will inquire about using the software, at this point in time you will close to get them scheduled or answer any of their pricing related questions. The other half will be clients inquiring on how to use Aesthetic Record. Each clients goes through a training process with an AR coach but outside of the meetings they will need your help over chat! They may ask trouble shooting questions or how to’s. You must be able to provide professional but fun responses to the client to keep them engaged and solve their inquiry in a timely fashion!
Each chat session has the ability to receive a satisfaction rate, once the conversation is closed, we constantly sit at a 95% or higher rate!
This position is in the Aesthetics industry. Therefore we are working with Doctors, nurses, practice managers etc. Upon taking this position there is a training module you will go through, and then there will also be a required research to learn about industry specific products for example, botox, filler, facials, lasers etc.
The hours for this position are going to be US hours. We are looking for an agent who is fluent in English and who can easily interrupt what clients ask via chat.

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