Service/Help desk professional. Financial Tech. Trainer with 13+ years of experience.

Job Posted: 12.03.2022 19:01:18

A skilled and enthusiastic help desk support professional with extensive experience in performing diagnostics and resolving a client’s technical problem via phone, email or chat. Creative in working with diverse people as well as the ability to adapt and meet the needs of business. Technically sound and progressive with the latest models of practice. Quality focused, meets targets and process driven with excellent interpersonal skills. A result-driven, dedicated and solutions-oriented professional with extensive and proven record of competency in performing and assuming increasing levels of responsibility with all the facets of technical, helpdesk and customer services. To be part of a multinational company in IT-related support and services. Has the ability to manage multiple responsibilities successfully and efficiently. Capable in resolving issues and consistently performing, meeting and exceeding goals and objectives within fast-paced, high volume, time sensitive conditions set by the client and what is required for the position. Effectively and efficiently displays capability of working and collaborating with different levels of support, staff and management. Superior in problem-solving and demonstrates excellent technical aptitude. Worked as a financial technician for the past two years for a well known global payment processor and now part of the training team. Effectively communicating in English, both in written and spoken language.

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