Customer Support Agent for Healthcare Start-Up

Job Posted: 11.09.2021 18:28:10

Hello! Nice to meet you!
We’re NurseDash!

We are an exciting fast-growing start-up in the Healthcare Industry. We are dedicated to connecting experienced clinicians to outstanding facilities to supplement their in-house staff.

We’re currently looking for a Reliable Team Player with Excellent Support and De-escalation skills to join our Customer Support Department.

* This is a Long Term Full-Time Position to start immediately, Minimum 40 hrs weekly flexible to work weekends if required *

* We prefer applicants from the Americas but this posting is open to all countries*

Here’s the description of our perfect fit:

– Perfect English: We require written customer support and phone outreach for US-based users so sub-par English skills will not do. Fluency is essential. (You will need to provide a greeting)
– Great Reliability & Work Ethic: You’re the kind of person that’s always 5 minutes early, plans ahead, communicates difficulties, and feels proud of the work delivered because you gave it your all.
– At least 5 years experience handling email and phone support
– Detail-oriented: You don’t skim — You read and investigate.
– Excellent De-escalation skills: You know how to satisfy customers even in the trickiest of situations because you have a game plan.
– Experience with CS Helpdesk tools such as Zendesk, Front, Re:Amaze, Gorgias, Helpscout and project Management tools such as Asana, Trello, Monday.com
– Stable internet connection and power source (we need you to have a backup plan as we are a 24/7 department)
– Headset and quiet work environment
– Nice to have’s but now necessary: Experience in the Healthcare industry

Here’s what’s in it for you:
– Be part of an amazing team that has your success in mind
– Long-term and stable employment
– Gain more experience in your field and grow your skillset
– Work with professional department heads that are happy to share their knowledge
– Feel recognized and valued
– Opportunity for growth

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