Virtual Assistant – Marketplace Support (Amazon/Ebay etc.) Reporting, Customer Service

Job Posted: 10.09.2021 20:20:56

Good day!

We are an online E-Commerce store looking to hire an experienced individual to help and support our online business.

Our business sells Mobile Phones, Tablets, Game systems repair parts, accessories, and cool gadgets to customers within Canada and the USA.

As a virtual assistant you will be responsible for the following:

Job Details:
-Running and building reports in Excel
-Marketplace product listing, pricing, descriptions
-Answer customer Chat and Email requests in a timely fashion
-Be able to provide support and answers to customers’ questions and concerns.
-Assist with product questions, hours of operation, returns, defects, shipping, etc
-Administrative tasks with eCommerce stores. Inventory, Importing, Reporting, etc…

Customer Service Support Requirements:
-Fluent 100% in English! Proper grammar and punctuation.
-Available during EST Time Zone
-Has extensive Microsoft Excel experience. A minimum of level of 8 out of 10 knowledge. Is able to formulate complex reports, advanced excel formulas, charts and graphs. Comfortable working with a lot of data to help assist to import to various marketplaces
-Has 2+ Years Customer Service Chat and Email Support
-Experienced with Microsoft Excel is a Must!
-Has a passion for electronics
-High Speed Dedicated Internet
-Has worked and experience with e-commerce – Customer service, shipping, defects, returns, etc.
-Self Driven, motivated, works well independently, and is a go-getter

If you feel you have the experience please apply. When applying, please make sure to write “chat agent” at the top of your application. Failing to do so will be ignored.

thank you!

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