Virtual Assistant for Ecommerce

Job Posted: 27.09.2021 16:34:48

About Us:

We’re BeanBurds, the #1 coffee marketplace in the coffee industry in the UAE. We’ve been awarded the MEA 2020 F&B Tech award. We have completely disrupted the coffee industry by enabling customers to shop from the thousands of coffee variances in the market by using coffee characteristics and our virtual barista (made by a real barista).

In less than 6 months BeanBurds has become the largest marketplace for everything coffee in the UAE. We’ve signed agreements with more than 50 merchants (local coffee roasters and equipment suppliers), sold to over 1500 customers, and generated over 7 figure revenues. Our most attractive service offering is the convenience of our delivery times. Since launch, our retention rates have increased by up to 55%; an achievement more than doubles the industry rate. Additionally, 50% of our customers have active rewards accounts.

BeanBurds. was founded in 2020 by serial entrepreneur Salem Ahmed. Now headquartered in Dubai Internet City, the company is a fully remote team. We value accountability and ambition. While fast-paced and growth-led, our culture is flexible, fun, and family-friendly. The BeanBurds team members can work where they want, how they want, and when they want that best suits their productivity and output.


The primary role is handling operations.

Ensuring all orders are being delivered by delivery company.

Communicating with merchants and ensuring all orders are picked.

Tracking all orders.


A minimum of two years in customer service.

Strong verbal / written communication and presentation skills required

Excellent analytical and organizational skills

Willing to do fieldwork and work extended hours

Bachelors Degree (Preferred)

English Language – Read and Write Proficiently

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