Virtual Assistant/Administrative assistant

Job Posted: 12.09.2021 20:19:30

Job description

We are a specialty boutique physical therapy practice with two locations on the Mainline and Center City (Philadelphia) as well as a strong online presence. We are looking for a part-time virtual assistant to join our team. We are amazing team of physical therapists in an amazing work environment.

The position is Mon-Fri with possible 2 hours Sunday work from home. You’ll be our scheduling pro and handle the appointment scheduling for 5 clinicians across our 2 locations. You will manage incoming and outgoing calls and emails and effectively coordinate this information to schedule the appropriate appointments and related administrative tasks that may come along with it.

Core Job Responsibilities:

Schedule new and current patients for appropriate services (in-person appointments, telehealth, online case management appointment)
Maintain and work off of patient waitlist (Google Sheets) to keep schedules full
Answer phones professionally and efficiently
Reply to incoming emails and messages
Create insurance receipts and distribute to patients
Understanding of the various conditions we treat as well as our various online/in-person services – and using that to best assist everyone who contacts us (will be trained upon hire)
Miscellaneous administrative duties as needed and/or as assigned by the office manager (faxing, filing, distribution of medical records, marketing tasks)

Required Competencies:
Experience scheduling in a healthcare setting is preferred
Superior customer/patient service
Empathy and understanding
Problem solving – both individually and as part of a team
Exceptional written and verbal communication skills with both patients and staff
A willingness to learn the various medical conditions we treat here
Ability to coordinate between multiple computer programs on a daily basis
Knowledge in the following programs is a plus: Google Suite, Drift, Microsoft Word/Excel, Calendly, Mindbody, Cloud-based data systems
Monday through Friday. Some evenings required.

** Due to the high volume of applicants we receive, we ask that you please include a cover letter with your application! This shows us that you read the full job description. We will not review any applicants without a cover letter. **

Job Type: part time

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