VA – Operations and Client Support

Job Posted: 15.11.2021 6:22:20

We are looking to build a world-class Operations team, and we’re hoping you’ll be the one to take us to the next level! You’ll be joining passionate foodies (employees) who live and breathe tech, startups, and growth.

What you’ll be doing?
– Work in a high-performing Operations team that acts as the ‘engine room’ of Liven
– Help optimise Liven’s Merchant Operations and champion processes associated
– Use internal administrative and CRM platforms to create brand profiles in our app
– Assist with the logistics of hardware and Welcome Kits to ensure our restaurant partners across Australia are fully prepared to be Onboarded
– Provide an exceptional restaurant Onboarding experience to our new restaurant partners
– Call our new partners and induct them onto the platform by training and setting them up for success
– Handle restaurant Support tickets by providing administrative and/or technical assistance and escalating tickets when necessary

What you’ll need?
– Highly motivated with a hustler mentality
– Excellent interpersonal and communication skills to facilitate restaurant partner relationship building
– Ability to multitask, handle competing priorities and stay organised in a complex and fast paced environment
– Multi-lingual (preferable)
– Experience in and appreciation for the hospitality/restaurant industry
– Experience in a customer-facing role including fielding both outbound and inbound calls
– High levels of accuracy and attention to detail
– Experience using administrative and/or CRM platforms (HubSpot preferred)
– Experience with logistics and the importance of fulfilment in company operations
– Experience in a high-growth tech company/start-up

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