Seeking a CS Team Lead for Heath Industry Start up

Job Posted: 11.09.2021 22:32:03

Hello! Nice to meet you!
We’re NurseDash!

We are an exciting fast-growing high pace start-up in the Healthcare Industry. We are dedicated to connecting experienced clinicians to outstanding facilities to supplement their in-house staff.

We’re seeking a seasoned CS Specialist who has experience working at Start-ups to help our team during the afternoons on weekdays and weekends to keep them on track and work closely with the CS Department Head to help us meet our goals and organize our day-to-day as well as work on special projects and build out processes.

**Before Applying Please Note that You must be available to work weekends and Available FULL TIME at least 40-45 hrs weekly**

– We operate during US Central business hours, you will be required to work afternoons CDT to provided added support and guidance for our team.
Willing to be flexible as we scale.

Here’s the description of our perfect fit:
– Perfect English: We require written customer support and phone outreach for US-based users so sub-par English skills will not do. Fluency is essential.
– Great Reliability & Work Ethic: You’re the kind of person that’s always 5 minutes early, plans ahead, communicates difficulties, and feels proud of the work delivered.
– Proven Customer Support experience with a keen eye for detail and de-escalation skills.
– At least 5 years experience in Customer support and at least 2 in a team lead role.
– Excellent De-escalation skills: You know how to satisfy customers even in the trickiest of situations because you have a game plan. You also know how to take escalations from agents and train them on how to improve their own skills.
– Experience with Google Sheets: Knowledgeable with basic to intermediate formulas and features.
– Ability to measure KPIs and perform live monitoring to make sure we are hitting our targets.
– Stable internet connection and power source (if you are in an area with interruptions, we need you to have a backup plan)
– Headset and quiet work environment.
– Experience with project management and tools such as Trello, Asana
– Outside of the box thinker that is able to voice concerns, provide feedback, and help with the creation of new SOPs.
– Multitasking skills are an absolute must-have.
– You’re focused on our team’s success: This means that you will work with them side by side and be willing to provide them an additional hand taking on agent tasks as necessary so we don’t fall behind. You’re also willing to help cover gaps we encounter in coverage as we’re a 24/7 team.
– Great communication and interpersonal skills: This is a people person role so it’s vital that you are able to communicate efficiently with our agents and provide them the support they need from you while also ensuring that work is done correctly.
– Nice to have’s but not necessary: Experience in the Healthcare industry
– Ability to take on special projects handed by your direct supervisor and complete them in a timely manner.

Here’s what’s in it for you:
– Be part of an amazing team that has your success in mind
– Long-term and stable employment
– Gain more experience in your field and grow your skillset
– Work with professional department heads that are happy to share their knowledge and help you advance in your career.
– Opportunity for growth: Our Company is growing very quickly and there’s a lot of room for growth and advancement for the right person.

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