Medicare Customer Service Agent

Job Posted: 15.09.2021 2:27:08

I need a virtual assistant to follow up with my existing customer base of Medicare Customers to find out if they have had any life changes with their policy, any new medication, or would like to change plans. You would also be asking customers if they have any friends or family that have questions about medicare.

On a weekly/ bi weekly basis, you will be calling Medicare carriers to make sure that my policies have gone through, what the problem might have been, how to correct it, or if I need to send the customer and AOR.

This job would require 20-30 hours a week between the hours of 9am and 5pm EST so you know when to be available. We would set this on a set schedule so that you would have a chance to find other work.

I will provide all scripts to speak with the customer but you will have to have working knowledge of Medicare and have called into Carriers before.

This will help me greatly to keep me on the phone to sell. That is my primary goal is to sell more policies so the more time I am talking with new customers the better. This is not a sales job for you, that is my job. I need someone to handle the back end busy work that is getting in the way of me obtaining more business.

There will also be a phone interview so that I can hear how well that you can speak english. It is imperative you can speak clearly as all of my customers are over the age of 65 and are hard of hearing.

Any questions please ask.

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