Job Posted: 03.10.2021 20:30:35
Central Park Driving School is a DPS approved third-party driver license testing center with a high-performing organization of dedicated employees who provide world class excellence and consistent results in Texas. we are looking for an Experienced Customer Service Representative. This individual should have a positive attitude throughout the workday and is willing to help with whatever needs attention on any certain day. Should be comfortable in answering phones, greeting clients, scanning documents, using Microsoft Office, and providing various administrative and consultation support. This is a great opportunity with much potential for growth.
Your mission (should you choose to accept it) is to offer advanced support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You will also be called on to assist when a customer wants to escalate a call past the front-line representative – so be ready to tag in!
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Mentors other Customer Service Representatives
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Answers complex and/or escalated calls from customers in a polite, courteous manner
Determines the best way to resolve individual customer concerns and authorize specific policy exceptions.
Calmly attempts to resolve and de-escalate any issues
Upsells to customer as necessary
Qualifications & Skills:
Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent; college degree or currently pursuing preferred
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Minimum of 1 year of customer service experience
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Learn and succeed as part of a team
This is a high-energy sales environment where you will work as a team to meet goals and provide exceptional customer service. We’re not your average call center. We’ll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
Equal Opportunity Employer – Veterans/Disabled
Health savings account
Paid time off
Professional development assistance
Monday to Friday
High school or equivalent (Preferred)
1 year (Preferred)
Temporarily due to COVID-19
1 to 3 months
Less than 30 hrs/week
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