Customer Success Manager for Marketing Agency

Job Posted: 13.09.2021 18:28:15

Deliverables:
– Provide Reporting to Clients on a Monthly Basis (or as needed)
– Point of Contact for Client to Marketing Agency
– Coordinate client requests to the internal team
– Ensure client requests are completed and are on time
– Work with General Manager to increase the support and value presented to all Clients
– Onboard new customers by completing on-board tasks + process
– Help managing weekly check-ins Content Coordinator and monthly team meetings
– Support any one-off requests provided by the General Manager

Type of freelancer or agency you’re looking for:
– Someone who is looking to grow within a remote organization
– Someone who will put the client first, no matter what
– Someone who will roll up their sleeves on occasion to get the job done
– Someone who is capable of having calls directly with the Client with/without the GM
– Someone who is strong with the English language
– Preferably someone who is located in Canada
– Someone who is able to work in different timezones to complete tasks/meet with Clients
– Someone who is comfortable using Apps to help ensure no client message is left behind.

Anything unique about the project or team:
– We’re a remote team located all around the world
– We work with a variety of clients and talent
– We strive for a results-oriented work environment
– Super friendly and always happy to help each other.

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