Customer Service Representative / Data Entry

Job Posted: 13.09.2021 20:25:52

Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Responding promptly to customer inquiries.
Knowing our products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
Processing orders, forms, applications, and requests.
Acknowledging and resolving customer complaints.
Communicating with customers through various channels.
Ensure customer satisfaction and provide professional customer support.
Managing a team of junior customer service representatives.

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