Customer Service & Product Uploading – eCommerce Store Operations Associate

Job Posted: 09.10.2021 22:02:02

Impactful & Driven VA Needed – eCommerce Store Operations Associate – Customer Service & Product Uploading

Are you a driven individual?

Are you looking to accelerate your career?

Do you want to have a meaningful impact and a crucial role in a fast growing company?

If so, we need you and want to work with you.

– Exciting, fast growing company
– Fun work environment with small & close team
– Long-term position with long-term vision
– Feel empowered & make decisions
– Earn new responsibilities & get promoted
– Grow with the company
– Live up to your potential
– We’ll invest in your education
– Learn new skills and accelerate your self-development
– Competitive salary and benefits
– Variety of tasks & projects to work on
– Even become Manager or CEO (if you want and you’ve proven yourself)

This is a small and fast-growing, customer focused eCommerce store (online only retail) selling sports recovery, injury prevention and treatment and sustainable training equipment.

The company is at the beginning of its journey and needs someone like you to take it to the next level and implement strong fundamentals.

As you grow, the position can grow with you, based on your skills and interests.

This is your chance to have a significant impact within the company.

Want to do social media and build a community? Awesome!
Want to focus on products? Fantastic!
Want to become an SEO expert? Good!
Want to learn to copywrite? Amazing!
Want to build partnerships with experts? Great!

Whichever direction your passion and talent take you, we’ll offer you free training and courses so you really can live up to your potentiel.

Now, are you ready?

You’ll be responsible for customer service and product uploading.

Your Main Responsibilities:
Customer service
Order management and fulfillment
Product research
Product uploading

In the beginning, customer service and product uploading will respectivly take about 10% and 90% of your day. Customer service will gradually take most of your time as demand increases (mainly because of you!), and product uploading will take less and less of your time. This transition will most likely take months.

For more detailed information about your responsibilities, read the documentation attached.

We’re transparent; ask if something isn’t clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

Based on ability and experience, ranging from US $600-700/month. If you think you should be paid more, feel free to explain why in your cover letter.

The new candidate will also benefit from annual leave, paid vacation and incentive-based bonuses (after successfully going through new employee reviews over the first few months).

All the values and character traits described in the ideal candidate section
Fluent in English, bilingual or near native speaker
Comfortable w/ basic business math
Able to think through a situation & take steps to solve problems
Strong attention to detail
Autonomous and organized
Type 40 WPM

Customer service experience
Sales & marketing experience
eCommerce experience
Shopify experience
SEO experience

*REQUIRED – Internet: Fast, stable connection that is NOT interrupted
Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise – no coffee shops, television, phones ringing, children, dogs, distractions, etc.

Full-time position (40 hours/week): Working hours are Monday through Friday 9:00 AM to 6:00 PM US Eastern Time with a lunch break and paid rest breaks.

Make sure you read the full job description attached.

Provide a SHORT cover letter and include the 4 typos in the full job description.

Thank you very much for your time and considering this opportunity.

I look forward to working with you!

Founder & CEO

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