Admin Assistant and Customer Satisfaction Assurance for IT MSP

Job Posted: 04.05.2021 14:26:49

CNS is a Managed Service Provider that has been in the market for the last 20 years with over 45 staff globally. We are looking for someone that can take responsibility for maintaining our service board and helping us to improve customer experience with clear communication and great service.

This person will be responsible for:
– quality assurance of service tickets
– allocating resources
– following up completion confirmation with customers and seeking customer feedback
– maintaining customer facing dashboards

Looking with someone who is self-motivated, detail oriented and able to follow processes.

Experience with Connectwise (or similar ticketing management system), Brightgauge or dashboard management would be beneficial

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